Lynne Brown

My day kicks off with checking emails and a quick check in with the team making sure everyone is aware of priorities needing attention. From there it’s a mix of responding to customer enquiries, collaborating with other departments to solve problems and streamline processes, and offering support to the team. No two days are the same in our team due to a diverse range of customers and responsibilities. I try and keep things positive and proactive, making sure the team and customers feel supported.

I have been involved in several customer service improvement projects that really made a difference. When we are facing recurring challenges its crucial we evaluate these. I work closely with my team and other departments to dig into the root causes and identify practical solutions. Seeing the results come through, happier customers, smoother processes, and a more confident team is always rewarding.

I am proud to be part of a business which such a strong sense of community and legacy. The Customer Service team has and amazing team culture, everyone helps each other out and rolls up their sleeves and gets stuck in without hesitation.

A bottomless bottle of prosecco, hydration is important. My husband - someone’s got to laugh at my jokes and keep me company. A speaker to play music ensuring we keep the island vibes alive.

Waking up before the world does, making a great cup of coffee. No emails, no noise — just me and my thoughts.

Teal, its calming, stylish with just the right pop of personality.