We've been following all that's going on at The Institute Of Customer Service as engaged members. At James Cropper we are proud to work alongside the association as we know the importance of professional customer service routines and delivery.

Alongside other global manufacturers such as Unilever and 3M, James Cropper focus on customer service and are looking to set and raise standards year on year. We are involved in regular employee and customer surveys to make this happen.

Karen Hemingbrough

Customer Service Manager

“ Listening to our customers and understanding precisely what they require, is where it starts. Delivering on time, to often unique and complex specifications cannot be achieved every time, and to a high standard without a great deal of focus and hard work. Our involvement with the IOCS allows us to focus on moving even closer to delivering just that by absorbing best practice and comparing ourselves to the best ”

Karen Hemingbrough

Customer Service Manager

The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, they help members improve their customers’ experience and their own business performance.