Alongside other global manufacturers such as Unilever and 3M, James Cropper focus on customer service and are looking to set and raise standards year on year. We are involved in regular employee and customer surveys to make this happen.

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Alongside other global manufacturers such as Unilever and 3M, James Cropper focus on customer service and are looking to set and raise standards year on year. We are involved in regular employee and customer surveys to make this happen.
The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, they help members improve their customers’ experience and their own business performance.
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